Refund policy

RETURN AND REFUND POLICY
1.    Damaged, Incorrect, or Quality Issue Orders
If your order arrives damaged, incorrect, or you believe there is a quality issue, please contact us within 7 days of delivery.
When reaching out, include:
•    Your order number
•    A brief description of the issue
•    Clear photos of the product and packaging
Once reviewed, we will offer one of the following:
•    A replacement of the same item
•    A refund to your original payment method

2.    Lost or Missing Packages
If your package shows no delivery scan or appears lost in transit, contact us so we can investigate and assist with a resolution. Many retailers follow a similar process for lost shipments.

3.    Refund Processing
Once a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund. This timeline is consistent with typical refund processing windows.

4.    How to Contact Us
For any return or refund questions, reach out to our support team at: info@yellowcouchcoffee.ca